Refund policy

This policy explains return eligibility, refunds, and cancellations.

1) Return window

Eligible items may be returned within 30 days of delivery.

2) Return condition requirements

Items must be:

• Unused and in resellable condition
• Returned with original packaging and included accessories
• Returned with proof of purchase (order number/receipt)

3) Items generally not eligible for return

Unless defective on arrival or required by law:

• Gift cards and digital items
• Clearance/final sale items
• Items returned with signs of use, wear, missing parts, or damage not caused by shipping
• Special-order/custom items (if applicable)
• Items marked non-returnable on the product page

4) How to start a return

Email help@johnsshop.us with:

• Order number
• Item(s) you want to return
• Reason for return
• Photos if damaged/incorrect

If approved, we’ll provide return instructions and an RMA reference if needed. Please do not ship returns without authorization.

5) Return shipping costs

• Change of mind / wrong item: customer pays return shipping
• Our error / defective on arrival / transit damage: we cover reasonable return shipping after verification

6) Inspection & refund timing

After the return arrives, inspection typically takes 5–7 business days. Approved refunds are issued to the original payment method; banks may take 3–7 business days to post.

7) Order cancellations

If you cancel before shipment, we refund minus a 5% processing offset (non-recoverable payment processor fees). If the order has shipped, the return process applies.