Shipping policy

This Shipping Policy describes order handling, delivery estimates, tracking, and shipping issue reporting.

1) Shipping coverage

We ship to U.S. addresses. Some items may be restricted due to carrier rules, size/weight, or destination access.

2) Processing time

Most in-stock orders are processed within 1–2 business days (Mon–Fri, excluding holidays). If an item needs additional handling time or becomes unavailable, we’ll notify you.

3) Transit estimates (after dispatch)

• Standard: typically 3–7 business days
• Expedited: typically 2–5 business days (if offered at checkout)
  Delivery windows are estimates and can be affected by weather, peak seasons, or carrier delays.

4) Tracking & split shipments

Tracking is emailed when a label is created. Carrier scans may take up to 48 hours to show movement. Multi-item orders may ship in separate packages with multiple tracking numbers.

5) Address accuracy

Please verify your shipping address and contact phone at checkout. Returned shipments due to address issues may require reshipment fees.

6) Damage, loss, or major delays

Contact help@johnsshop.us within 7 days of delivery (or expected delivery date) with your order number and photos if applicable.